Support

Getting started

On the home screen, choose Learn to play for a replayable tap, hold and slide lesson. Choose Play for Arcade, or Practice for adjustable speed and unlimited lives. Ode to Joy, Für Elise and Frère Jacques are free at every bundled difficulty.

Upgrades and restoration

Full Game Unlock is a one-time purchase for the remaining bundled songs and download/import features. The planned UK price is £3.99; your App Store displays the current local price. There are no ads or subscriptions.

If you have already upgraded, open Settings → Restore purchases while signed in to the purchasing Apple Account and connected to the internet. If Apple is awaiting purchase approval, access appears after approval. Contact us if a confirmed purchase is still unavailable. Refund requests are handled by Apple’s purchase support.

Sound and timing

Check device volume and Settings → Sound & touch. Music and melody/effect volumes are separate. If taps feel early or late, adjust Timing offset and try Practice. Bluetooth headphones may introduce extra delay; try the built-in speakers or wired audio to compare.

Offline play and downloads

The included free songs work offline. After your upgrade is verified, the remaining bundled songs and previously saved downloads also play offline. Discovering and downloading new music requires an internet connection and the upgrade. Online songs come from a third-party service and can become unavailable.

Only import or download music you have permission to use. To remove a saved song, touch and hold it in the song picker and choose Remove download. For a problem with a community chart, include its source link and difficulty name in your message.

Accessibility

See the accessibility guide for display, motion, sound and timing options, and known gameplay limitations. You can report an accessibility barrier to contact@softwarebysmith.uk.

Your local data

Settings, favourites and best scores are stored locally. Removing the app may remove them; device backups follow your Apple settings. Tilephony has no separate app account or developer-operated cloud save. See the privacy policy for details.